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Ace Customer Journey

價格:免費

檔案大小:49.2 MB

版本需求:需要 iOS 10.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。

Ace Customer Journey(圖1)-速報App

The Ace Hardware Customer Journey Application is now available!

To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service – The Customer Journey App.

Two of the most critical factors to increasing our Helpful scores are:

• Availability of staff to provide meaningful assistance in the aisle and

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• Speed of checkout.

Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to:

• Be greeted by an associate

• Receive assistance in the aisle

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• Checkout

Download the app through the Play Store for Android, App Store for IPhone and the Ace App Catalog.

With our NEW Version of the Journey App, you can now:

• View both current and previous customer journey results and get your rolled up scores

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• Create reports using data collected through the app.

o Monthly Journey Report

o Monthly Journey Reports via Email

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支援平台:iPhone, iPad